help desk

Another way to get in touch with us – 24 hours a day, 7 days a week.

The Help Desk system of Garant accounting firm is another was to communicate with us. By using the system you can address inquiries to the accountant, request various statements and reports, and also send and receive various files – for example, invoices, bank statements, etc.

The important things around your business will be stored in safe place – yet they will not be hidden among other correspondences. Besides, receiving a detailed reply in writing to a complicated accounting case is frequently the better option compared to a conversation on the telephone, for example.

help desk system
The Help Desk system of Garant accounting firm provides a good method of receiving advice, information and various accounting statements and references – and the entire archive of our conversations is in one place – ordered by date.


How does the Help Desk system work?


help desk inside account

You will be granted access to the Help Desk system with a username and password which will only be disclosed to you. After you log in your profile, you can review all inquiries and questions that you had in the past.

Another option is to create a new inquiry. Our Help Desk system is accessible any time, 24 hours a day.


You can send the inquiry both to the manager of Garant accounting firm and to the specific accountant in charge of your company. You can also specify the priority of your inquiry – if you think that the matter is of exceptional urgency, simply mark level – High!

We monitor constantly the quality of communication between you and our employees. You inquiry history is stored – this enables us to improve continuously the quality of the services provided.

The Help Desk system is a convenient method to send and receive files. For example, you can make a request for the issuance of income certificate – it will be sent to you as part of the specific inquiry.

helpdesk


client support
Advantages of the Help Desk system for client support:

Here are some of the most serious advantages of the system:

Complete chronology of you inquiries and requests. You can go back in the history and trace the development of a particular issue.

Convenience during use – you have access to the system 24 hours a day.

Control on the quality of communication between you and our employees.

The Help Desk system is yet another way to improve communication with clients. We think that it is useful and meets our objective to offer modern and quality accounting services.